Refund/cancellation policy

REFUND
Enoshiro's refund policy is as follows:

The commissioner can ask for a:
  1. Full refund if the refund is requested before any work related to the commission is done. A 2Checkout fee of (10.5%) will be deducted from the total amount paid for full refunds; and 
  2. Partial Refund if the commissioner requests for a refund during the sketch or lineart phase. For partial refunds, the artist will deduct 20-40% of the commission's total amount plus the 2Checkout fees (10.5%) as the cancellation fee. 
​
 Other than the statements mentioned above, no refund will be issued at any given circumstances (such as asking for refunds after the artist proceeds to color the artwork) unless:
  1. the artist failed to deliver the product according to the pre-agreed Turn-around-time (TAT) during the contract signing;
  2. the artist did not send the commissioner updates of the commission's status;
  3. the commissioner did not allow the extension of the commission's timeframe; and
  4. Clients chose the wrong commission option or failure to follow the rules stated in the Art-related FAQs. ​

NOTE:
Automatic refund will be applied for non-delivered products. Therefore, the commissioner is expected to ensure that they verified their payment method before completing any payments. 

The PayPal Safeguard fees will be deducted from the total amount paid for refunds. In case of refunds, the artist will only refund the amount he got after deducting the PayPal fees (3.5%+30 cents).

Change of mind is will not be accepted as a reason for refunding after the artist starts the line art.

refund method

Refunds will be paid via:
  • Payoneer
  • Bank Transfer
  • Transfer option(s) accepted by both the artist and the customer.

NOTE: The commissioner will cover the transfer fees for refunds.

refund time

Refunds will be processed within 7 days after the cancellation of the order is confirmed. The time may extend depending on the transfer method's processing time.
ART & DESIGN © 2022 by Enoshiro. All rights reserved.
Characters & relevant concepts in fanwork pieces belong to their respective owners.

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