Refund/cancellation policy

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REFUND

Enoshiro's refund policy is as follows:

The commissioner can ask for a:

1. Full refund if the refund is requested before any work related to the commission is done. A 2Checkout fee of (10.5%) will be deducted from the total amount paid for full refunds; and 
2. Partial Refund if the commissioner requests for a refund during the sketch or lineart phase. For partial refunds, the artist will deduct 20-40% of the commission's total amount plus the 2Checkout fees (10.5%) as the cancellation fee. 

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 Other than the statements mentioned above, no refund will be issued at any given circumstances (such as asking for refunds after the artist proceeds to color the artwork) unless:

1. the artist failed to deliver the product according to the pre-agreed Turn-around-time (TAT) during the contract signing;
2. the artist did not send the commissioner updates of the commission's status;
3. the commissioner did not allow the extension of the commission's timeframe; and
4. Clients chose the wrong commission option or failure to follow the rules stated in the ToS. ​

NOTE:
Automatic refund will be applied for non-delivered products. Therefore, the commissioner is expected to ensure that they verified their payment method before completing any payments. 

Change of mind is will not be accepted as a reason for refunding after the artist starts the line art.

refund method

Refunds will be paid via:

• Payoneer
• Bank Transfer
• Transfer option(s) accepted by both the artist and the customer.

NOTE: The commissioner will cover the transfer fees for refunds.

refund time

Refunds will be processed within 7 days after the cancellation of the order is confirmed. The time may extend depending on the transfer method's processing time.

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Characters & relevant concepts in fanwork pieces belong to their respective owners.